Frequently Asked Questions
Yes we do. The delivery charge is based on the city we are delivering to. The cost is a round-trip fee. There is also an additional fee for deliveries with stairs, elevators, same day and after-hours. Same Day Service fee starts at an additional $135, please contact our office for a same-day quote and availability. If you place an order online for same-day, there is no guarantee that we can process the order same-day without speaking with one of our representatives first.
We recommend placing your order as soon as possible.
Additions are welcome as long as we have the equipment available. Changes must be made 3 days in advance of delivery/ will call date.
To avoid any cancellation fees, we strongly suggest that you make your changes at least a week in advance. A 25% restocking fee will occur for items cancelled three days prior to delivery/ will call. 50% if items have already been pulled. 50% restocking fee will apply, in addition to a delivery fee, if order is turned away or cancelled during the delivery process.
We accept VISA, MasterCard, Discover, and American Express.
Yes, you have the option to “will call” your rentals items. While we are happy to assist you load the items into your vehicle, the risk and responsibility for protection of our equipment and your vehicle is yours. Our will call hours are in between 10am to 2pm unless otherwise stated.
Yes, during high season, we do require a minimum order for delivery.
Our drivers will set up the rental equipment only if a set up has been paid for and discussed with one of our rental coordinators in advance. They will NOT set up items upon delivery at the customer’s request. Items that can be set up are chairs, tables, sound systems, dance floor, stage, tents, and umbrellas. We do NOT set up linen, china, glassware, or flatware.
We require that all items be rinsed free of food and be placed in their appropriate containers. Do not place used linens inside a plastic bag as this will cause them to mildew.
Any damaged or missing items will incur in a full replacement charge and is yours to keep.
Any items returned after the return date stated on the invoice will continue to accrue a daily rental fee until returned.
All orders require a 50% deposit upon reserving the order. 25% is non- refundable. This amount will apply to the balance of the order when you receive your rental items. Payments are due in full before equipment is delivered and before a will call is picked up. A credit card number must be provided as an additional security deposit.