Yes we do. The delivery charge is based on the city we are delivering to. The cost is a round-trip fee. Additional fee apply for deliveries with stairs, elevators, distances more than 50 feet from where the driver can park, set-up and breakdown, same-day and after hour services. The delivery window is 8am-4pm M-F and 8am-12pm Saturdays or Sundays, with no guarantee window. Additional fee applies for delivery/pick-up appointments with a guaranteed 1 hour window.

Yes, we are able to accommodate same day deliveries and pick-ups within notice and pending availability. There is an additional fee for same day deliveries/pick-ups and for after hours. After hours fees apply for delivery/pick-ups before 8am or after 4pm M-F, and after 1pm on Saturday-Sunday.

Our delivery team will set up the rental equipment only if a Set-Up service fee has been paid for and discussed with one of our Party Rental Specialists in advance. They will NOT set up items upon delivery at the customer’s request. Our delivery team will gladly assist with placing bulky items in the area of your choice, however our drivers are unable to assist with the decor, linens, table settings, or diagrammed set-ups of chairs and folding tables unless previously discussed. 

If you need assistance with set-up, please let us know ahead of time so we are able to recommend options and provide information and pricing on additional services for decor & set-up.

Yes, for deliveries over 30 miles, we require a $1,000 minimum order not inclusive of delivery charges.

Yes, you have the option to “will call” your rental items. The risk and responsibility of our equipment and your vehicle is of the customer. Our will call hours are between 8am to 4pm Monday - Friday, and 9am-12pm on Saturdays, unless otherwise stated.

Any damaged or missing items will incur in a full replacement charge. Replacements cost can range from 3 to 5 times the rental price.

Any items returned after the return date stated on the invoice will continue to accrue a daily rental fee until returned.

We require that all items be rinsed free of food and be placed in their appropriate containers. Do not place used linens inside a plastic bag as this will cause them to mildew. If dishes are not properly rinsed, an additional fee per item will apply to all dishes in the invoice.

Additions are welcome as long as we have the equipment available. Changes must be made up to 3 days in advance of delivery/ will call date.

The following cancellation fees will apply, subject to any category-specific cancellation policies:

• 6 days prior: 25% of contract total, less any initial payment(s) (if refundable)

• 3 days prior: 50% of contract total, less any initial payment(s)

• 1 days prior: 100% of contract total, and any initial payment(s) will not be refunded

Days prior refers to the number of days before the earliest of the receipt of goods or performance of services.

We recommend placing your order as soon as possible as inventory availability is not guarantee until a deposit is received.

We accept VISA, MasterCard, Discover, and American Express. Processing fees apply.

All orders require a 50% deposit upon reserving the order. 25% is non- refundable. This amount will apply to the balance of the order when you receive your rental items. Payments are due in full before equipment is delivered and before a will call is picked up. A credit card number must be provided as an additional security deposit.