Deposit requirements depend on the method of payment you choose:

• Cash, Check, Zelle: 100% payment is required. Twenty-five percent of the total order is non-refundable.

• Credit Card or Debit Card: A 50% deposit is required. Twenty-five percent of the total order is non-refundable. The remaining balance must be paid no later than seven days before pickup.

Regardless of payment method, a valid credit card must remain on file throughout the rental period and may be charged for unpaid balances, late returns, missing items, damage, excessive cleaning, labor, repair, or replacement costs.

We accept VISA, MasterCard, Discover, and American Express. Processing fees apply.

The following cancellation fees apply based on the scheduled delivery or pickup date:

• Six or more days before: 25% cancellation fee

• Three to five days before: 50% cancellation fee

• One to two days before: 100% cancellation fee

• Within 24 hours: All rental fees are forfeited and non-refundable

Special-order items are non-refundable. Failure to pick up or use the rentals does not qualify for a refund, credit, or reduction in rental charges.

Will Call orders must be picked up and returned during OCPR’s designated business hours and by the date and time listed on the invoice.

Customers must bring an appropriately sized vehicle, sufficient help, moving blankets, furniture pads, straps, tie-downs, and other necessary protective materials. Late returns are subject to daily rental charges.

Customers are responsible for loading, unloading, securing, transporting, and returning their equipment. OCPR personnel are not required to assist.

Any assistance or transportation recommendations provided by OCPR are offered as a courtesy. The customer remains responsible for ensuring that the vehicle, loading method, and transportation arrangements are safe and suitable.

OCPR may refuse to release equipment if the vehicle is unsafe, too small, improperly equipped, or otherwise unsuitable.

Yes we do. The delivery charge is based on the city we are delivering to. The cost is a round-trip fee. Additional fee apply for deliveries with stairs, elevators, distances more than 50 feet from where the driver can park, set-up and breakdown, same-day and after hour services. The delivery window is 8am-4pm M-F and 8am-12pm Saturdays or Sundays, with no guarantee window. Additional fee applies for delivery/pick-up appointments with a guaranteed 1 hour window.

Standard delivery is generally scheduled for one day before the event, with pickup one day after, between 9:00 AM and 4:00 PM M-F and 9am-12pm on the Weekends. High-volume seasons may affect this schedule, and OCPR will contact you if adjustments are necessary.

Standard delivery is made to the nearest accessible location from the truck. Setup, breakdown, special placement, and additional handling are not included unless arranged in advance.

Yes, we are able to accommodate same day deliveries and pick-ups within notice and pending availability. There is an additional fee for same day deliveries/pick-ups and for after hours. After hours fees apply for delivery/pick-ups before 8am or after 4pm M-F, and after 12pm on Saturday-Sunday.

Additional labor or handling fees may apply when delivery or pickup involves:

• A walking distance greater than 50 feet

• More than five steps or stairs

• Limited dolly access

• Gravel, sand, dirt, hills, or elevators

• Obstacles or restricted access

• Special placement or handling

The site must be cleared before arrival. Pets must be restrained, and pet waste must be removed. Unscheduled setup or breakdown requested onsite is subject to availability and charged at three times the standard rate.

Our delivery team will set up the rental equipment only if a Set-Up service fee has been paid for and discussed with one of our Party Rental Specialists in advance. Last minute fees apply for services requested on site and granted if schedule permitting.

Our delivery team will gladly assist with placing bulky items in the area of your choice, however our drivers are unable to assist with the decor, linens, table settings, or diagrammed set-ups of chairs and folding tables unless previously discussed. 

If you need assistance with set-up, please let us know ahead of time so we are able to recommend options and provide information and pricing on additional services for decor & set-up.

Yes, for deliveries over 30 miles, we require a $1,000 minimum order not inclusive of delivery charges. During peak seasons and holidays, we require a $250 minimum order not inclusive of delivery charges

Any damaged or missing items will incur in a full replacement charge. Replacements cost can range from 3 to 5 times the rental price.

Any items returned after the return date stated on the invoice will continue to accrue a daily rental fee until returned.

We require that all items be rinsed free of food and be placed in their appropriate containers. Do not place used, wet, or soiled linens inside a plastic bag as this will cause them to mildew. If dishes are not properly rinsed, an additional fee per item will apply to all dishes in the invoice.

Additions are welcome as long as we have the equipment available. Once truck is loaded (24 hours prior), we may not be able to accommodate changes to your order.

We recommend placing your order as soon as possible as inventory availability is not guarantee until a deposit is received.

Inspect and count all items at delivery or pickup. Any shortage, defect, damage, or concern must be reported immediately. Accepting the equipment without reporting an issue confirms that it was received in satisfactory condition.

If equipment malfunctions, call 949-709-7092 immediately. Do not repair, alter, replace, or modify equipment without OCPR’s written consent. OCPR may photograph or document rentals, containers, and accessories before release and after return for inventory and condition verification.

All equipment remains the property of Orange County Party Rentals. The customer assumes full responsibility from the time the equipment is delivered or picked up until it is returned and processed.

Customers are responsible for loss, theft, disappearance, vandalism, misuse, neglect, improper transportation or storage, and damage caused by water, sprinklers, moisture, weather, or unsafe use. Equipment may not be moved from its original delivery location, transferred, loaned, subleased, modified, or have identifying labels removed without written permission. Rental charges apply regardless of whether the equipment is used.

Rentals must be returned in their original condition, properly packed, and ready for pickup or return. Unless breakdown service was arranged, tables and chairs must be broken down and stacked.

Additional charges include:

• Dishware, flatware, and glassware not scraped and rinsed: $0.15 per item

• Concession equipment or grills not properly cleaned: $25–$35 per item

• Wet, mildewed, excessively stained, burned, torn, or damaged linens: Up to full replacement cost

• Missing or damaged crates, racks, carts, containers, or accessories: Repair or replacement cost

• Excessively dirty or damaged equipment: Cleaning, repair, or replacement cost

During rain or wet conditions, Will Call equipment must be transported in a fully enclosed vehicle. Cooking under or near tent tops is prohibited.

Customers must use rental equipment safely, inspect it regularly, and prevent use by unqualified individuals. Tents are temporary structures, are not guaranteed to be waterproof, and must be evacuated during extreme weather. Customers are responsible for required permits unless OCPR is hired to assist with at least three weeks’ notice. Tent stakes may be driven into the ground, and OCPR is not responsible for damage to underground utilities.

Personal belongings, venue property, and third-party rentals must be clearly marked and removed before pickup. Claims involving missing or returned items must be supported by verifiable evidence, such as time-stamped photos or videos.

The Will Call Service Fee is not insurance. It does not cover loss, theft, negligence, misuse, missing items, excessive cleaning, water or weather damage, permanent stains, structural damage, or repair and replacement costs. Customers assume the risks associated with possessing and using the equipment and agree to indemnify and hold OCPR harmless from related claims.